Privacy Policy

Information We Collect

• Account information: name, email address, authentication identifiers, and settings you configure.
• Usage data: product interactions, device and browser information, IP address, pages visited, and referral data.
• Content you provide: subreddit preferences, keywords, and configuration used to run the bot.
• Payment information: We do not store full card details. Payments are processed by our payment provider, Paddle. We receive limited billing information (e.g., last 4 digits, expiration, country, VAT ID, and transaction IDs).

How We Use Information

• Provide, operate, and improve the Services.
• Process payments, billing, tax, and invoicing via Paddle.
• Send transactional communications (e.g., receipts, subscription notices).
• Provide customer support and respond to inquiries.
• Monitor, prevent, and detect abuse or fraud and ensure compliance.
• Comply with legal obligations.

Legal Bases (EEA/UK)

• Contract: to provide the Services you request.
• Legitimate interests: to operate, secure, and improve our Services.
• Consent: where required (e.g., certain marketing or cookies).
• Legal obligation: for tax, accounting, and regulatory compliance.

Sharing of Information

• Service providers: We share information with vendors who help us operate the Services (e.g., hosting, analytics, customer support, and payment processing via Paddle as Merchant of Record).
• Compliance and safety: We may share information to comply with law or protect rights and safety.
• Business transfers: In connection with a merger, acquisition, or asset sale.

International Transfers

Your information may be processed in countries other than your own. Where applicable, we use appropriate safeguards (such as Standard Contractual Clauses) for transfers.

Data Retention

We retain information for as long as necessary to provide the Services and for legitimate business or legal purposes, including to comply with obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or export your information, and to object to or restrict certain processing. To exercise rights, contact us using the details below.

Security

We employ technical and organizational measures to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

The Services are not directed to children under 13 (or the relevant age in your jurisdiction).

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated date above and, if changes are material, we will provide additional notice.

Contact Us

If you have questions or requests, contact Mohamed Triki at support@redditreach.app.